A Turning Point for Platforms — and What Comes Next

How shifting technologies, data access, and civic health are reshaping the digital public square — and how NCoC is working to ensure transparency, accountability, and meaningful participation in what comes next.

The recent landmark social media addiction case may feel like old news, but for us, it’s very much present.

At the National Conference on Citizenship (NCoC), this moment reflects years of work — alongside partners across research, knowledge sharing, and tool building. For example, through our partnership with Amnesty International, we produced two major reports examining how platform recommendation systems impact teen mental health — work that gained traction in France.

With the Mozilla Foundation, we developed a comprehensive assessment of platform transparency and researcher data access — work that continues to shape how the field approaches data access today. That effort also catalyzed a working group at the Knight-Georgetown Institute, where NCoC has helped define a core pillar of platform transparency: what should count as “public data” in the digital age. (Check out the Better Access: Data for the Common Good report.)

All of this sits within a broader inflection point.

We are moving beyond an era defined by social media engagement, targeted political advertising, and search as the primary gateways to information shaping our digital civic discourse. In its place, a new landscape is emerging — shaped by agentic AI, dynamically generated content, and increasingly personalized digital experiences that will shape the next phase of our civic lives.

At NCoC, our focus is clear: measuring and improving civic healthensuring that the quality of our civic data is maintained, and convening a field that seeks to improve society by enabling and increasing active civic engagement.

Meeting this moment requires renewed focus on transparency, accountability, and rigorous, independent research. These efforts are essential to ensuring that the public retains agency in how platforms shape their lives and our shared discourse.

That’s where we’re headed.

From our work

While this broader shift is underway, here are a few ways we’ve been advancing this work:

In the coming year, we will expand our efforts to:

  • Make data more accessible and usable

  • Equip our field with tools and insights for this evolving landscape

  • Convene cross-sector leaders to learn, share, and act together

These are uncharted waters — but they also present a rare opportunity to shape systems and outcomes in ways that truly serve our communities and our democracy. We look forward to sharing more soon.

Onward,

Cameron Hickey, CEO

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