Joy is Director of Learning and Civic Engagement at East Tennessee State University.  Joy collaborates with other campus and community units to develop and implement service-learning, community service, and civic engagement activities in addition to advising Volunteer ETSU and coordinating the implementation of the Alternative Spring Break program.  She served as a grant administrator for Volunteer Tennessee in the late 1990’s prior to joining East Tennessee State University in 1999.

Joy is dedicated to increasing voting on campuses, and in 2016, ETSU was named Most Improved in voter participation in the Southern Conference.